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SAP Customer

More transparency in the maintenance of the industrial services provider TECTRION provides its customers with the introduction of mobile maintenance at the CHEMPARK sites in Leverkusen, Dormagen and Krefeld-Uerdingen a new intelligent customer service, which is characterized by transparent maintenance processes and a complete documentation of the officially recognized that the customer always has access. Paper was yesterday. Today, increasingly mobile maintenance solutions provide greater efficiency and faster information flows within the framework of technical customer services. The staff responsible for the maintenance of plants by TECTRION have instant access to message summaries and histories by using mobile devices to create by the legislator prescribed order documentation directly to the object, i.e. on-site at SAP. Previous back to transmit handwritten notes in SAP accounts for Office activities, as well as the pressure of maintenance documents. The employee receives all the necessary information in real time directly on his PDA.

For example, errors are even faster and more efficient fixed a system with mobile access to the history of the plant. We use currently mobile maintenance MaterialScience in the part of the maintenance of air-conditioning and ventilation systems at Bayer”, so Gunter Rattay, responsible project manager mobile maintenance at TECTRION. First, there is the possibility to access dedicated customer access to the SAP system of the TECTRION. I have always”insights on the State of maintenance of our facilities as well as an overview of all maintenance notifications relating to my field of responsibility, explained Dr. Robert Meiers, head of engineering commissioned the PUD-(Dormagen), Bayer MaterialScience, his decision to use the new customer service of the TECTRION mobile maintenance. “And the best part is” Meier’s next, that eliminates the previous enormous administrative burden in the context of the maintenance protocols “. After the successful launch, the company plans to introduce mobile maintenance also for other trades. Editorial contact Tectrion GmbH Mandy Wagner Burlaga, Tel: + 49 (0) 214 30 43618 email: this message and image material for download.

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October 12, 2017 at 11:41 am
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